Frequently Asked Questions

My pet is having an emergency! Help!
Many emergency centers exist locally. We are not equipped for emergencies and are not open 24/7. We strongly suggest getting your pet to an ER as soon as possible.

What forms of payment do you accept?
We accept cash, checks, credit cards (Visa, Mastercard, Discover and American Express), PayPal, and Apple/Google/Samsung contactless. We also offer gift certificates for any amount, as well as for specific procedures, like neutering, microchipping, etc., and for specific products, like heartworm prevention.

I think my pet ate something toxic...
Call the ASPCA Poison Control Center at (888) 426-4435 or the Pet Poison Helpline at (855) 764-7661. Fees may apply. Consider also visiting an emergency center.

Do you still perform orthopedic surgeries?
No, we recommend the local specialty hospitals for these procedures.

Do you still take x-rays in-clinic?
No, we recommend the local specialty hospitals for these procedures. Be sure to find a facility with a radiologist that can accurately "read" your pet's imaging.

Can I just come by when I need something?
Anytime an animal needs to be "looked at", an appointment is required. However, if you need to simply refill a prescription, have a question, or wish to purchase supplies like flea/tick meds or a new collar for your pet, please contact us or stop by during our normal operating hours.

You're not open, but I need a prescription refilled. Help!
Many medications can be ordered online for in-store pickup or home delivery. Those that we don't stock in-clinic can be ordered online as well. For medications that require a paper script, please contact us during our opening hours. We highly recommend setting a phone reminder or monitoring your pet's medication levels to request a refill when you reach roughly 20% of remaining medication.

I read something on the internet...
The internet can be a useful resource, but when it comes to your pet's health, a veterinary professional is the best resource available.

Do you sell ".........."?
Maybe! Please visit our shop to see the products we carry in-clinic, or give us a call. If you need something we don't carry in-clinic, our online pharmacy at MyVetStore might have it.

Can I fill my pet's medication order through Chewy?
Yes, you can, but our small family-owned business is being financially damaged by Chewy and other online pharmacies. Our prices are generally the same if not lower than theirs, plus we can offer rebates they aren't allowed to. You also get the benefit of being able to pick up the meds the same day from us (when ordered during open hours and in-stock). Please consider spending your money with us over a non-local, monopolizing corporation. Please note: pets must have been examined within the past year for online pharmacy orders to be approved.

My pet is aggressive and/or is difficult to examine. Will you see them?
No. We recommend finding a larger practice with more staff, one with a sedation protocol, or considering a mobile veterinarian that can see your pet in the comfort of their own home. Our small clinic staff cannot be put into the situation of injury due to pet aggression issues

Do you see ferrets/hamsters/guinea pigs/horses/chickens/parakeets, etc.?
Our clinic sees only dogs and cats. We suggest Rancocas Veterinary Associates at (609) 261-7280 for assistance with these types of animals.